We understand the importance of having a clear and transparent cancellation policy that complies with the laws of the country. We strive to provide our customers with the best possible service, and that includes ensuring that our cancellation policy is fair and in line with Indian regulations.
According to Indian laws, customers have the right to cancel their orders within a certain timeframe and under specific conditions. Here are the key points of our cancellation policy:
1. Cancellation Period: Customers can cancel their orders within 24 hours of placing the order. After this period, cancellations will not be accepted.
2. Eligibility for Cancellation: Orders can only be canceled if they have not been shipped or processed for delivery. Once the order has been shipped, it cannot be canceled.
3. Cancellation Process: To cancel an order, customers must contact our customer support team via email or phone. They will guide you through the cancellation process and provide any necessary assistance.
4. Refund Policy: If the cancellation request is made within the specified cancellation period and the order has not been shipped, customers will be eligible for a full refund. The refund will be processed within 7-10 business days, and the amount will be credited back to the original payment method used during the purchase.
5. Exceptions: Certain products may not be eligible for cancellation due to their nature or customization. These products will be clearly marked on our website, and customers will be notified about their non-cancellable status before placing the order.
6. Legal Compliance: Our cancellation policy is designed to comply with the laws and regulations of India. We are committed to upholding the rights of our customers and ensuring a fair and transparent cancellation process.
Please note that this cancellation policy is subject to change without prior notice. It is the responsibility of the customers to review the policy periodically and stay updated with any modifications.
If you have any questions or need further clarification regarding our cancellation policy, please feel free to reach out to our customer support team. We are here to assist you and provide the necessary information.
